If a user has done a recording, but YakShaver remains silent - continue down these steps until the issue is resolved.

1. Test if YakShaver is alive

• A. Run the /help command. This checks if the YakShaver bot is responding

Figure: this means YakShaver is responding 🟢

2. If YakShaver doesn't respond

• A. Check YakShaver's health
• B. If YakShaver is not healthy, rest assured the team is already aware and it will be back online shortly. Feel free to email us to confirm.

Figure: YakShaver is ‘healthy’ 🟢

3. If Yakshaver is healthy

• A. Navigate to YakShaver Portal | My Shaves
• B. Check the status of your recent shave and re-run (if available). This can happen when the Shave is pending because the user has not answered a question from the bot (like which project backlog to use).
• C. If your recent shave does not appear (or you cannot re-run it), continue to step 4

4. If the above steps haven't worked

If recorded through Teams

• A. Find the recording file in the OneDrive folder, then duplicate the file in the same folder. This will trigger a new shave
• B. If the recording file does not exist, record a new video in Teams (restart from the beginning). If the issue persists, try another recording tool or contact YakShaver support

If recorded through a supported 3rd party tool

• C. Find the recording file in the OneDrive folder
• D. If the video does not exist, check the recording tool is configured properly. See: https://yakshaver.ai/docs#Supported-Tools
• E. If the video exists, check if the OneDrive service is turned on. If so, go to step 4a above
• F. If OneDrive is off, turn it on and YakShaver will pick up the new video

Figure: The blue icon and ‘Up to date’ indicate good news 🟢

5. Seek out community support in Discord or contact YakShaver support