YakShaver Privacy Policy

Privacy Policy

YakShaver ("us", "we", "our") is committed to protecting your privacy. At yakshaver.ai ("this site"), we understand the importance of keeping personal information private and secure. This privacy policy ("Privacy Policy") describes how we manage personal information and safeguard privacy. If you would like more information, please don't hesitate to contact us.This Privacy Policy forms part of, and is subject to the provisions of, our Terms of Use.YakShaver cares about your privacy:

YakShaver will never rent, trade or sell your email address to anyone.

YakShaver will never publicly display your email address or other personal details that identify you.

The Australian Privacy Principles

YakShaver will treat all personal information in accordance with any and all obligations that are binding upon us under the Privacy Act 1988 (Cth) ("Privacy Act"). The Privacy Act lays down 13 key principles in relation to the collection and treatment of personal information, which are called the "Australian Privacy Principles".

What is "personal information"?

Personal information held by YakShaver may include your

  • Name and date of birth
  • Residential and business postal addresses, telephone/mobile/fax numbers and email addresses
  • Bank account and/or credit card details for agreed billing purposes
  • Information you provided during account creation or added to your user profile
  • Microsoft Entra ID account information (required for service authentication)
  • GitHub or Azure DevOps account information (optional connections)
  • Screen recordings and video content you create or share with our service
  • Files and documents you share through our service
  • Preferences and password for using this site and your computer and connection information
  • Any information that you otherwise share with us

Information provided to payment gateway providers

All purchases that are made through this site are processed securely and externally by one or more third party payment gateway providers. Unless you expressly consent otherwise, we do not see or have access to any personal information that you may provide to such third party payment gateway providers, other than information that is required in order to process your order and deliver your purchased items to you (e.g., your name, email address and billing address).

How YakShaver may collect your personal information

At this site, YakShaver only collects personal information that is necessary for us to conduct our business.

Information that you provide to us

YakShaver may collect personal information that you provide to us about yourself when you:

  • Use our Services, including when you:
  • Create a user account
  • Add information to your user profile
  • Connect to Microsoft Entra ID (required)
  • Connect third-party services (GitHub, Azure DevOps - optional)
  • Create screen recordings or share video content
  • Purchase any products and/or services through this site
  • Register for access to premium content or request certain premium features
  • Complete an online contact form to contact us
  • Provide information to us by telephone or through marketing or competition application forms
  • Send us an email or other communication

IP addresses

This site may also collect Internet Protocol (IP) addresses. IP addresses are assigned to computers on the internet to uniquely identify them within the global network. YakShaver collects and manages IP addresses as part of the service of providing internet session management and for security purposes. YakShaver may also collect and use web log, computer and connection information for security purposes and to help prevent and detect any misuse of, or fraudulent activities involving, this site.

Cookies

This site uses "cookies" to help personalize your online experience. A cookie is a text file or a packet of information that is placed on your hard disk by a Web page server to identify and interact more effectively with your computer. There are two types of cookies that may be used at this site: a persistent cookie and a session cookie. A persistent cookie is entered by your Web browser into the "Cookies" folder on your computer and remains in that folder after you close your browser, and may be used by your browser on subsequent visits to this site. A session cookie is held temporarily in your computer's memory and disappears after you close your browser or shut down your computer.Cookies cannot be used to run programs. Cookies are uniquely assigned to you, and can only be read by a Web server in the domain that issued the cookie to you. In some cases, cookies may collect and store personal information about you. YakShaver extends the same privacy protection to your personal information, whether gathered via cookies or from other sources.You can configure your internet browser to accept all cookies, reject all cookies or notify you when a cookie is sent. Please refer to your internet browser's instructions to learn more about these functions. Most Web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of this site.

Why YakShaver uses cookies

This site uses cookies in order to:

  • Remember your preferences for using this site
  • Manage the signup process when you create an account with us
  • Recognize you as logged in while you remain so. This avoids your having to log in again every time you visit a new page
  • Facilitate e-commerce transactions, to ensure that your order is remembered between pages during the checkout process
  • Show relevant notifications to you (e.g., notifications that are relevant only to users who have, or have not, created an account or subscribed to newsletters or email or other subscription services)
  • Remember details of data that you choose to submit to us (e.g., through online contact forms)

Many of these cookies are removed or cleared when you log out but some may remain so that your preferences are remembered for future sessions.

Third party cookies

In some cases, third parties may place cookies through this site. For example:

  • Google Analytics, one of the most widespread and trusted Website analytics solutions, may use cookies de-identified data about how long users spend on this site and the pages that they visit
  • Google AdSense, one of the most widespread and trusted Website advertising solutions, may use cookies to serve more relevant advertisements across the Web and limit the number of times that a particular advertisement is shown to you
  • Third party social media applications (e.g., Facebook, Twitter, LinkedIn, Pinterest, YouTube, Instagram, etc) may use cookies in order to facilitate various social media buttons and/or plugins in this site

YakShaver-Specific Services and Features

AI Processing

YakShaver uses artificial intelligence technologies to analyze and process your content:• What we process: Our AI systems analyze screen recordings and videos, and your credential shared through our service.• How we use AI: We use AI to extract relevant information to create tasks/tickets, identify bugs, and streamline your workflow.• Third-party AI services: We utilize OpenAI's services (including ChatGPT) to process certain content. When we do this:

  • Your content is transmitted to OpenAI in accordance with our data processing agreement with them
  • We implement technical safeguards to protect sensitive information
  • We do not permit OpenAI to use your content to train their models
  • Your content is processed in accordance with OpenAI's privacy policy (link) and our agreements with them

• AI processing controls: You can control certain aspects of AI processing through your account settings, including the option to use your own API model or API key, if compatible with our system for enhanced customization and privacy.

Video Storage and Processing

When you use YakShaver to record screens or process videos:

  • Videos may be collected from your Microsoft environment (such as SharePoint)
  • Note: To access videos from OneDrive when using YakShaver through Teams app or Snagit integration, your Microsoft tenant administrator must grant FileFiles.Read.All permission to the application
  • Videos are processed by our AI systems to extract information for ticket creation
  • Based on your preferences, videos may be:
  • Uploaded to SharePoint for internal storage
  • Uploaded to YouTube (if you choose this option)
  • Referenced in tickets created in GitHub or Azure DevOps
  • We implement appropriate security measures to protect your video content during processing and transmission
  • Video retention follows your organization's policies when stored in SharePoint or your configured preferences when stored elsewhere

How YakShaver may use your personal information

Your personal information may be used in order to:

  • Provide, operate, and maintain our Services across all platforms (website, Teams app, browser extension)
  • Process your screen recordings and video content using AI to help identify and create tickets
  • Access and process your Microsoft files (including from SharePoint and OneDrive) when requested
  • Create and manage tickets or work items in GitHub or Azure DevOps (if you've connected these optional services)
  • Send emails and notifications related to your activities and created work items
  • Upload videos to YouTube or SharePoint according to your specified preferences
  • Verify your identity
  • Assist you to place orders through this site
  • Process any purchases of products and/or services that you may make through this site, including charging, billing and collecting debts
  • Make changes to your account
  • Respond to any queries or feedback that you may have
  • Conduct appropriate checks for credit-worthiness and for fraud
  • Prevent and detect any misuse of, or fraudulent activities involving, this site
  • Conduct research and development in respect of our products and/or services
  • Gain an understanding of your information and communication needs or obtain your feedback or views about our products and/or services in order for us to improve them
  • Maintain and develop our business systems and infrastructure, including testing and upgrading of these systems
  • For any other purpose reasonably considered necessary or desirable by YakShaver in relation to the operation of our business

From time to time YakShaver may email our customers with news, information and offers relating to our own products/services or those of selected partners. Your personal information may also be collected so that YakShaver can promote and market products and services to you. This is to keep you informed of products, services, and special offers we believe you will find valuable and may continue after you cease acquiring products and services from us. If you would prefer not to receive promotional or other material from us, please let us know and YakShaver will respect your request. You can unsubscribe from such communications at any time if you choose.

When YakShaver may disclose your personal information

In order to deliver the products/services you require or for the purposes set out above, YakShaver may disclose your personal information to organizations outside YakShaver. Your personal information may be disclosed to these organizations only in relation to this site, and YakShaver takes reasonable steps to ensure that these organizations are bound by confidentiality and privacy obligations in relation to the protection of your personal information. These organizations may carry out or provide:

  • Customer enquiries
  • Mailing systems
  • Billing and debt-recovery functions
  • Information technology services
  • Marketing, telemarketing and sales services
  • Market research
  • Website usage analysis
  • Third-party services, including:
  • Microsoft (for Microsoft Entra ID authentication - required)
  • GitHub or Azure DevOps (for work item and ticket creation - optional)
  • OpenAI or other AI providers (for content analysis and processing)
  • YouTube (if you choose to store videos there)
  • Email service providers (for notifications)
  • Hosting and cloud service providers

In addition, YakShaver may disclose your personal information to:

  • Your authorized representatives or legal advisers (when requested by you to do so)
  • Credit-reporting and fraud-checking agencies
  • Credit providers (for credit-related purposes such as creditworthiness, credit rating, credit provision and financing)
  • Our professional advisers, including our accountants, auditors and lawyers
  • Government and regulatory authorities and other organizations, as required or authorized by law
  • Organizations who manage our business strategies, including those involved in a transfer/sale of all or part of our assets or business (including accounts and trade receivables) and those involved in managing our business risk and funding functions
  • The police or other appropriate persons where your communication suggests possible illegal activity or harm to others

Contacting us about privacy

If you would like more information about the way YakShaver manages personal information that YakShaver holds about you, or are concerned that YakShaver may have breached your privacy, please contact us by email at info@ssw.com.au or by post.

Access to your personal information

In most cases, you may have access to personal information that YakShaver holds about you. YakShaver will handle requests for access to your personal information in accordance with the Australian Privacy Principles. All requests for access to your personal information must be directed to the Privacy Officer by email at info@ssw.com.au or by writing to us at our postal address. YakShaver will deal with all requests for access to personal information as quickly as possible. Requests for a large amount of information, or information that is not currently in use, may require further time before a response can be given. YakShaver may charge you a fee for access if a cost is incurred by us in order to retrieve your information, but in no case will YakShaver charge you a fee for your application for access.In some cases, YakShaver may refuse to give you access to personal information that YakShaver holds about you. This may include circumstances where giving you access would:

  • Be unlawful (e.g., where a record that contains personal information about you is subject to a claim for legal professional privilege by one of our contractual counterparties)
  • Have an unreasonable impact on another person's privacy
  • Prejudice an investigation of unlawful activity

YakShaver may also refuse access where the personal information relates to existing or anticipated legal proceedings, and the information would not be accessible by the process of discovery in those proceedings. If YakShaver refuses to give you access, YakShaver will provide you with reasons for our refusal.

Correcting your personal information

YakShaver will amend any personal information about you that is held by us and that is inaccurate, incomplete or out of date if you request us to do so. If YakShaver disagrees with your view about the accuracy, completeness or currency of a record of your personal information that is held by us, and you ask us to associate with that record a statement that you have a contrary view, YakShaver will take reasonable steps to do so.

Storage and security of your personal information

YakShaver is committed to maintaining the confidentiality of the information that you provide us and YakShaver will take all reasonable precautions to protect your personal information from unauthorized use or alteration. In our business, personal information may be stored both electronically (on our computer systems and with our Website hosting provider) and in hard-copy form. Firewalls, anti-virus software and email filters, as well as passwords, protect all of our electronic information. Likewise, YakShaver takes all reasonable measures to ensure the security of hard-copy information.We take particular care to secure:

  • Your video content during processing, transmission, and storage
  • Data transferred to third-party services, including AI processing systems
  • Authentication information for connected services
  • Personal information used for account management

Data Retention:

  • User information (full name, email, and GitHub username if integrated) is retained until you explicitly request its removal
  • Screen recordings and video content is stored according to your configured preferences (e.g., SharePoint or YouTube) and follows retention policies of those platforms
  • AI-processed data such as extracted metadata or created tickets is retained while your account remains active
  • Temporary processing data is automatically deleted within 30 days of creation
  • When data deletion is requested, we employ secure deletion methods and verify complete removal across all systems
  • Backup copies may be retained for up to 90 days after deletion for disaster recovery purposes, after which they are permanently removed

Data Breach Notification:

  • We maintain robust security monitoring systems to detect potential data breaches
  • In the event of a confirmed data breach affecting your personal information, we will:
  • Notify you via email within 72 hours of discovery
  • Provide details about what information was affected
  • Explain potential impacts and risks
  • Outline steps we're taking to mitigate harm
  • Recommend actions you should take to protect yourself
  • For significant breaches, we may also post notifications on our website and service interfaces
  • We comply with all applicable data breach notification laws in relevant jurisdictions
  • We conduct regular security audits and penetration testing to minimize breach risks

Third party Websites

You may click-through to third party Websites from this site, in which case YakShaver recommends that you refer to the privacy statement of the Websites you visit. This Privacy Policy applies to this site only and YakShaver assumes no responsibility for the content of any third party Websites.

Re-marketing

YakShaver may use the Google AdWords and/or Facebook re-marketing services to advertise on third party Websites to previous visitors to this site based upon their activity on this site. This allows us to tailor our marketing to better suit your needs and to only display advertisements that are relevant to you. Such advertising may be displayed on a Google search results page or a Website in the Google Display Network or inside Facebook. Google and Facebook may use cookies and/or pixel tags to achieve this. Any data so collected by Google and/or Facebook will be used in accordance with their own respective privacy policies. None of your personal Google and/or Facebook information is reported to us.You can set preferences for how Google advertises to you using the Google Ads Settings page (https://www.google.com/settings/ads). Facebook has enabled an AdChoices link that enables you to opt out of targeted advertising.

International Data Transfers

YakShaver stores and processes your personal information primarily on Microsoft Azure servers located in Australia East (New South Wales). However, to provide our services, your data may be transferred to and processed in other jurisdictions, including:• United States: When using Azure OpenAI services, OpenAI services, GitHub integration, Azure DevOps integration, or YouTube storage options• Various global regions: When using Microsoft Entra ID authentication servicesFor all international transfers of your data, we implement appropriate safeguards including:• Standard Contractual Clauses (SCCs) approved by relevant regulatory authorities• Data Processing Agreements with comprehensive security and privacy provisions• Technical measures including encryption, access controls, and secure transmission protocolsIf you are located outside Australia, by using our service, you consent to the transfer of your data to Australia and other jurisdictions as described above. All data transfers comply with applicable data protection regulations, including the Australian Privacy Principles and, where applicable, the General Data Protection Regulation (GDPR).

GDPR

YakShaver welcomes the General Data Protection Regulation ("GDPR") of the European Union ("EU") as an important step forward in streamlining data protection globally. YakShaver intends to comply with the data handling regime laid out in the GDPR in respect of any personal information of data subjects in the EU that YakShaver may obtain.

GDPR rights

The requirements of the GDPR are broadly similar to those set out in the Privacy Act and include the following rights:

  • You are entitled to request details of the information that YakShaver holds about you and how YakShaver processes it. For EU residents, YakShaver will provide this information for no fee
  • You may also have a right to:
  • Have that information rectified or deleted
  • Restrict our processing of that information
  • Stop unauthorized transfers of your personal information to a third party
  • In some circumstances, have that information transferred to another organization
  • Lodge a complaint in relation to our processing of your personal information with a local supervisory authority
  • Specify your preferences for video storage (SharePoint or YouTube)
  • Where YakShaver relies upon your consent as our legal basis for collecting and processing your data, you may withdraw that consent at any time

If you object to the processing of your personal information, or if you have provided your consent to processing and you later choose to withdraw it, YakShaver will respect that choice in accordance with our legal obligations. However, please be aware that:

  • Such objection or withdrawal of consent could mean that YakShaver is unable to provide our services to you, and could unduly prevent us from legitimately providing our services to other customers/clients subject to appropriate confidentiality protections
  • Even after you have chosen to withdraw your consent, YakShaver may be able to continue to keep and process your personal information to the extent required or otherwise permitted by law, in particular:
  • To pursue our legitimate interests in a way that might reasonably be expected as part of running our business and which does not materially impact on your rights, freedoms or interests
  • In exercising and defending our legal rights and meeting our legal and regulatory obligations

Storage and processing by third parties

Data that YakShaver collects about you may be stored or otherwise processed by third party services with data centres based outside the EU, such as Google Analytics, Microsoft Azure, Amazon Web Services, Apple, OpenAI, etc. and online relationship management tools. YakShaver considers that the collection and such processing of this information is necessary to pursue our legitimate interests in a way that might reasonably be expected (e.g., to analyze how our customers/clients use our services, develop our services and grow our business) and which does not materially impact your rights, freedom or interests. YakShaver requires that all third parties that act as "data processors" for us provide sufficient guarantees and implement appropriate technical and organizational measures to secure your data, only process personal data for specified purposes and have committed themselves to confidentiality.

Duration of retention of your data

YakShaver will only keep your data for as long as is necessary for the purpose for which it was collected, subject to satisfying any legal, accounting or reporting requirements. At the end of any retention period, your data will either be deleted completely or anonymized (for example, by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning). In some circumstances, you can ask us to delete your data.

Keeping your information up-to-date

To ensure that your personal information is accurate and up to date, please promptly advise us of any changes to your information by contacting our data protection officer by email or by post.

Changes to this Privacy Policy

From time to time, it may be necessary for us to revise this Privacy Policy. Any changes will be in accordance with any applicable requirements under the Privacy Act and the Australian Privacy Principles. YakShaver may notify you about changes to this Privacy Policy by posting an updated version on this site.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

SSW

Level 1, 81-91 Military Road, Neutral Bay NSW 2089

info@ssw.com.au

+61 2 9953 3000

If you require any further information about the Privacy Act and the Australian Privacy Principles, you can visit the Federal Privacy Commissioner's Website (see www.oaic.gov.au/privacy).

YakShaver.ai End-User License Agreement (EULA)

1. Acceptance of Terms

By using or accessing YakShaver.ai (the “Software” or “Service”), you agree to be bound by the terms of this End-User License Agreement (“EULA”). If you do not agree with these terms, you must not use the Software.

2. License Grant

YakShaver.ai grants you a limited, non-exclusive, non-transferable, revocable license to use the Software solely for your internal business purposes, subject to the terms of this EULA. This license does not permit you to sublicense, distribute, or otherwise transfer the Software to any third party.

3. Restrictions on Use

You agree not to:

  • Modify, adapt, translate, or create derivative works based on the Software.
  • Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Software.
  • Use the Software for any purpose that is unlawful, or in a way that violates any applicable local, state, national, or international law or regulation.
  • Remove or obscure any proprietary notices or labels on the Software.

4. Ownership and Intellectual Property

All title, ownership rights, and intellectual property rights in and to the Software remain with YakShaver.ai (and its licensors). Nothing in this EULA grants you any rights to use any of YakShaver.ai’s trademarks, service marks, logos, or trade names without prior written consent.

5. User Content and Data

  • Your Content: You retain ownership of all data, content, and materials (“User Content”) you submit or generate using YakShaver.ai.
  • License to Process: You grant YakShaver.ai a non-exclusive, worldwide license to process, store, and analyze your User Content solely for the purpose of providing the Service, including using third-party AI services.
  • Responsibility: You are responsible for ensuring that any User Content you upload complies with applicable laws and does not infringe on any third-party rights.

6. Third-Party Services

The Software may integrate with or provide access to third-party services (e.g., Microsoft Entra ID, GitHub, Azure DevOps, OpenAI, YouTube). Such use is subject to the third-party’s terms and conditions. YakShaver.ai does not assume liability for third-party products or services and their privacy practices.

7. Term and Termination

  • Term: This EULA is effective from the date you first access the Software and continues until terminated.
  • Termination: YakShaver.ai reserves the right to terminate or suspend your access if you breach any term of this EULA. Upon termination, all rights granted to you under this EULA will cease immediately.
  • Data Retention: Following termination, YakShaver.ai may retain certain data as necessary to comply with legal obligations or resolve disputes, as detailed in our Privacy Policy.

8. Disclaimers

  • “As Is” Basis: The Software is provided “as is” and “as available” without any warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
  • No Guarantee: While we strive for uninterrupted access and accuracy, YakShaver.ai does not warrant that the Software will be error-free, secure, or continuously available.

9. Limitation of Liability

To the fullest extent permitted by law, YakShaver.ai shall not be liable for any indirect, incidental, special, consequential, or punitive damages (including loss of profits, revenue, or data) arising out of your use or inability to use the Software. In no event will our total liability exceed the amount you have paid (if any) for the Software during the preceding 12 months.

10. Indemnification

You agree to indemnify, defend, and hold harmless YakShaver.ai and its affiliates, officers, directors, and employees from any claims, losses, liabilities, damages, costs, or expenses (including reasonable attorneys' fees) arising out of or related to your use of the Software or any breach of this EULA.

11. Governing Law and Dispute Resolution

This EULA shall be governed by and construed in accordance with the laws of the jurisdiction in which YakShaver.ai operates, without regard to its conflict of laws principles. Any disputes arising out of or relating to this EULA shall be resolved through binding arbitration or in the appropriate courts, as determined by YakShaver.ai.

12. Amendments

YakShaver.ai reserves the right to modify or update this EULA at any time. Changes will be posted on our website and become effective upon posting. Your continued use of the Software after such changes constitutes acceptance of the updated terms.

13. Severability

If any provision of this EULA is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

14. Entire Agreement

This EULA, together with our Privacy Policy and any other legal notices published by YakShaver.ai, constitutes the entire agreement between you and YakShaver.ai regarding your use of the Software.

15. Contact Information

For any questions regarding this EULA or to report any issues, please contact us at:YakShaver.ai Legal Department

Email: legal@yakshaver.aiAddress: [Insert Address Here]