Community Support

Community support is available via our Discord server. For general assistance, please post in the 💬 #support channel.

To report bugs or request features, use the #feedback channel on Discord or email us at support@yakshaver.ai. To help us route your request effectively, include the request type and the recording tool you are using, for example:

• Subject: 🐛 Bug – Unexpected logout after session timeout
• Body: I am using Teams as a recording tool…after xxxx situation, I had yyy problem, and I tried zzz to resolve it.

General Support

All users have access to community support. Customers on the Growth and Enterprise plans receive priority support.

For full details on available plans, visit our pricing page.

Priority Support

Enterprise and Growth customers can reach our support team directly at support@yakshaver.ai.

Alternatively, SSW provides over the phone support for YakShaver enterprise customers.

📞 +61 2 9953 3000

🕘 9:00 AM – 6:00 PM AEST