YakShaver lets you assign work more naturally by using nicknames for users. Once a nickname is set, it becomes interchangeable with the user’s actual name - YakShaver will recognize either one when mentioned in a shave.

How it works

1. Set a nickname - In the Portal, Go to User Settings, select a user, and add a nickname in the Edit User screen. Each user can have only one nickname at a time.
2. Automatic detection - When a user is mentioned by either their name or nickname in a recording, YakShaver detects the mention and links it to the correct user.
3. Name interchangeability - Once set, the nickname functions exactly like the user’s real name when referenced. You can assign work using either.

Figure: Simply add a nickname and update in the Portal!

Example

• You set Bob Northwind’s nickname to Windy.
• In a shave, someone mentions: "Assign this to Windy"
• YakShaver knows Windy is Bob Northwind and assigns the work item appropriately

Notes

• Nicknames are case-insensitive
• Only one nickname per user
• No restrictions on length or special characters
• You can change or remove the nickname anytime from the same page