What is Yakshaver?
Reporting bugs can and usually is a lengthy and irritating process. Did you know that using YakShaver you can report a bug, with all it's details and send it to the right person in less than 2 minutes?
Our General Manager Ulysses Maclaren has fit this entire process into a 1 minute YouTube Short!
How fast do you think you can report a bug? We reckon using YakShaver will only make you faster and more accurate!
Recent Articles
Introducing YakShaver Anywhere!
Spotted a bug but don't have YakShaver installed? No problem. With YakShaver Anywhere, you can now shave issues directly from your browser — no desktop app, no extension, nothing to install!
Figure: Find the "New Shave" button
How it works
- Click the New Shave button in the top right, then select Shave in browser
- Pick your project and hit Record — choose the screen, window, or tab you want to share, and a short countdown gives you time to get ready
- Show the problem and talk through it, just like you would explain it to a teammate
- Optionally add written notes for extra context, then submit
From there, the AI agent takes over. It analyses your recording, follows your project's skill (your team's instructions for how work items should be written), and drafts the work item for you. Best of all, you can watch the agent work live — investigating, reasoning, and writing in real time, right in your browser.
Why you'll love it
- Zero setup — works on macOS, Windows, and Linux in any modern browser
- More ways to capture — record your screen, film with your camera, or upload an existing video
- Work items done right — the agent follows your project's skill, so every item lands in your backlog meeting your team's standards
Ready to shave?
Log in at yakshaver.ai, hit New Shave, and choose Shave in browser. Your next bug report is one recording away. 🐂
Service incident on 6 August – repeated "Video Process Failed"
On Wednesday 6 August, between 11:00am and approx. 2:45pm AEST, YakShaver sent repeated Microsoft Teams messages "Video Process Failed" to some YakShaver users. We apologize for both the disruption and the volume of unnecessary messages. The YakShaver users that received the messages, previously has used OneDrive during that outage period.
What happened
An internal credential that YakShaver uses to connect to Microsoft 365 expired. On its own, this would have caused a brief interruption to video processing. However, our error handling sent a separate failure notification for every processing attempt rather than a single alert, which turned a routine fault into repeated Teams messages.
Our response
When reports came in, YakShaver engineers immediately engaged SSW SysAdmins and together made a plan of attack. They took the affected services offline within minutes to stop the messages, replaced the credentials, and restored full service by 5:30pm AEST the same day. The platform has operated normally since.
This was not a security incident nor was any data lost
The fault prevented YakShaver's platform from connecting to Microsoft 365; at no point was your data accessed or lost. Your recordings remain in your own Microsoft 365 tenant.
Recordings made during the outage were processed automatically once service was restored. If a shave from Wednesday afternoon has not produced a work item, it can be re-run from the portal, or contact us and we will resolve it for you.
Preventing a recurrence
We have made 2 changes so this can't happen again.
- Credential renewal has been automated, so an expiry cannot go unnoticed.
- Error notifications are now rate-limited, so that a platform fault can only ever generate a single alert rather than a stream of them.
We apologize again for the disruption.
If you have any questions, please contact us through yakshaver.ai/docs/support
Kind regards,
YakShaver Team